Resource guide
Samples and After-Sales
Samples come before production, and support continues after dispatch. What we confirm at each step is set out below.
Samples before production
Send the product family and size you are testing, or a physical reference bag or container. We confirm the sample we can provide for that specification and arrange it before the order is placed.
Sample shipping
Sample dispatch and any sample cost are confirmed per request, together with the destination country. Sample cost is handled with the order and is not published on this site.
After-sales support
Questions about how a bag, container or pump is used are handled on WhatsApp. If something about the delivered goods is unclear, send photographs and the order reference and we check them against the production records.
Claims and replacement
Any claim is reviewed against the confirmed specification and the retained sample for that order. Where a fault is ours, we agree the replacement or credit with you rather than applying a fixed policy.
Confirm the details for your order
Include the product family, your expected quantity, the sizes you need, whether you need printed logo, whether retail packaging is required, and the country you sell into. That is enough for us to come back with a workable answer.